Cancellations
To cancel an order before it's accepted by the vendor, contact us at gopaanbusiness@gmail.com or +91 87937 43687 and we'll process the cancellation and refund if applicable. Once an order is accepted and being prepared, cancellation may not be possible.
Wrong, damaged, or missing items
If you receive a wrong, damaged, or missing item, contact us within 24 hours of delivery. Eligible refunds are processed to your original payment method within 5–7 business days.
Failed deliveries
If a delivery cannot be completed (e.g. incorrect address, unreachable customer), the order may be cancelled and any prepaid amount refunded within 5–7 business days, minus any delivery costs already incurred.
Cash-on-delivery / manually-confirmed orders
For cash-on-delivery or manually-confirmed orders, refunds (where applicable) will be coordinated directly with our team.
Contact us
For refund or cancellation queries, reach out via the contact details on our Contact page.